Refund & Cancellation Policy
At Fixmaster Services, customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms applicable to service bookings, cancellations, inspection charges, repairs, and refunds. By booking a service with us, you agree to the terms outlined below.
1. Service Bookings
Customers can book appliance repair, installation, maintenance, or inspection services through our website, phone, WhatsApp, or other authorized communication channels.
Once your booking is confirmed, our technician will be scheduled to visit your location at the agreed date and time.
2. Cancellation Policy
Customers may cancel their service request at any time before a technician is dispatched.
To cancel your appointment, please contact us through our official phone number or WhatsApp as early as possible.
If the cancellation request is received before technician dispatch, no cancellation charges will apply.
If the technician has already been dispatched or has reached the service location, the applicable inspection or visiting charge may still be payable.
3. Rescheduling Policy
Customers may request to reschedule a service appointment based on technician availability.
We recommend informing us as early as possible so we can accommodate your preferred date and time.
Fixmaster Services reserves the right to reschedule appointments due to operational requirements, weather conditions, traffic, technician availability, public holidays, or unforeseen circumstances.
4. Inspection & Visiting Charges
A standard inspection or visiting charge may apply for each technician visit.
The visiting charge covers:
Technician travel
Inspection of the appliance
Fault diagnosis
Basic service consultation
These charges are applicable even if the customer decides not to proceed with the repair after inspection.
Inspection charges are generally non-refundable once the technician has completed the inspection.
5. Repair Charges
Repair charges are communicated to the customer after the appliance inspection.
Repair work will begin only after customer approval.
If the customer declines the repair estimate after inspection, only the applicable visiting or inspection charge will be payable.
6. Refund Policy
Refunds may be considered only in limited circumstances, including:
Duplicate payment made by the customer.
Incorrect amount charged due to a billing error.
Payment collected for a service that could not be provided due to reasons solely attributable to Fixmaster Services.
Approved refunds will be processed using the original payment method wherever possible.
Refund processing times may vary depending on the payment provider or banking institution.
7. Situations Where Refunds Will Not Be Issued
Refunds will generally not be provided in the following situations:
Inspection or visiting charges after the technician has completed the visit.
The customer decides not to proceed with the repair after inspection.
The appliance is found to have major internal damage after diagnosis.
Delays caused by unavailable spare parts.
Damage resulting from misuse, accidents, power fluctuations, water damage, pest infestation, or unauthorized repairs.
Customer-provided incorrect address or contact details.
Failure of the customer to be available during the scheduled service visit.
8. Spare Parts
If spare parts have been specially ordered for your appliance after your approval, they may not be eligible for cancellation or refund unless the part supplied is defective or incorrectly supplied by us.
Replacement of defective spare parts will be handled according to the applicable warranty terms.
9. Warranty-Related Service
Where a repair warranty has been provided, customers should contact Fixmaster Services before arranging repairs through any third party.
Unauthorized repairs performed by others may void any applicable service warranty.
Warranty coverage applies only to the repair work or replacement part specifically mentioned on the service invoice.
10. Customer Responsibilities
To ensure smooth service delivery, customers are responsible for:
Providing accurate booking information.
Being available during the scheduled appointment.
Providing safe access to the appliance.
Informing us promptly if they need to cancel or reschedule.
11. Force Majeure
Fixmaster Services shall not be responsible for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, transportation disruptions, government restrictions, public emergencies, or other unforeseen events.
12. Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be published on this page with the revised effective date.
Continued use of our website or services after such updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, or if you wish to request a cancellation or inquire about a refund, please contact us.
Fixmaster Services
Website: https://fixmaster.co.in
Phone: +91 91775 30287
Email: fixmaster869@gmail.com
Service Area: Hyderabad & Secunderabad, Telangana, India