Welcome to Fixmaster Services (“Company”, “we”, “our”, or “us”). By accessing our website or booking any of our appliance repair services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Fixmaster Services
Fixmaster Services is an independent home appliance repair and maintenance service provider based in Hyderabad, Telangana. We offer repair, installation, maintenance, and inspection services for various household appliances, including washing machines, refrigerators, microwave ovens, air conditioners, and other home appliances.
2. Acceptance of Terms
By accessing this website or booking a service through our website, phone call, WhatsApp, or any other communication channel, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
3. Service Availability
Our services are available only in the locations where Fixmaster Services operates.
Service availability may vary depending on technician availability, location, and operational circumstances.
4. Booking a Service
Customers may book services through:
- Our official website
- Phone call
- Other authorized communication channels
Customers are responsible for providing accurate information regarding:
- Name
- Mobile Number
- Service Address
- Appliance Brand
- Appliance Model (if available)
- Nature of the problem
Providing incorrect information may result in delays or additional service charges.
5. Service Visit Charges
A standard inspection or visiting charge may apply for every technician visit.
The visiting charge covers:
- Technician inspection
- Basic diagnosis
- Service consultation
Repair charges, spare parts, transportation, and additional labour charges are separate unless otherwise specified.
All applicable charges will be communicated before repair work begins.
6. Estimates and Repairs
After inspecting the appliance, our technician will provide an estimated repair cost whenever possible.
Repairs will only be carried out after customer approval.
If the customer declines the repair after inspection, only the applicable visiting or inspection charge will be payable.
7. Spare Parts
Where replacement parts are required:
- We aim to use quality spare parts suitable for the appliance.
- Availability of spare parts depends on manufacturers and suppliers.
- Delivery timelines for parts may vary.
- Additional charges may apply for replacement components.
8. Warranty on Repairs
If a repair warranty is provided, it applies only to the specific repair work or spare part mentioned on the service invoice.
The warranty does not cover:
- Physical damage
- Water damage
- Power fluctuations
- Improper usage
- Unauthorized repairs
- Normal wear and tear
- Damage caused after service completion
Warranty claims must be reported within the applicable warranty period.
9. Customer Responsibilities
Customers agree to:
- Provide safe access to the appliance.
- Ensure electricity and water supply are available where required.
- Remove personal belongings near the appliance before service.
- Disclose any previous repair history if known.
Fixmaster Services shall not be responsible for delays caused by incomplete or incorrect information.
10. Payments
Payment is due upon completion of the service unless otherwise agreed.
We may accept payment through available methods including:
- Cash
- UPI
- Bank Transfer
- Other approved digital payment methods
Invoices or receipts will be provided upon request.
11. Cancellation and Rescheduling
Customers may request cancellation or rescheduling before the technician begins travelling to the service location.
If a technician has already been dispatched, the applicable visiting charge may still apply.
We reserve the right to reschedule appointments due to weather conditions, emergencies, technician availability, or other operational reasons.
12. Limitation of Liability
While we strive to provide high-quality repair services, Fixmaster Services shall not be liable for:
- Existing defects in the appliance.
- Manufacturer defects.
- Loss of data from electronic appliances.
- Indirect or consequential damages.
- Delays caused by unavailable spare parts.
- Service interruptions beyond our reasonable control.
Our maximum liability shall not exceed the amount paid by the customer for the specific service provided.
13. Independent Service Provider
Fixmaster Services is an independent appliance repair company.
Unless specifically stated in writing, we are not affiliated with, authorized by, endorsed by, or sponsored by any appliance manufacturer, including but not limited to Bosch, LG, Samsung, IFB, Whirlpool, Haier, Godrej, Panasonic, or any other brand.
Any brand names displayed on this website are used solely to identify the appliances we repair.
14. Intellectual Property
All website content, including text, images, graphics, logos (excluding third-party trademarks), designs, and other materials, is the property of Fixmaster Services unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
15. Website Usage
Users agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful content.
- Interfere with the website’s operation.
We reserve the right to restrict access for misuse.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
17. Changes to These Terms
Fixmaster Services reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
Continued use of our website or services after updates constitutes acceptance of the revised Terms.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.
19. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Fixmaster Services
Website: https://fixmaster.co.in
Phone: +91 91775 30287
Email: fixmaster869@gmail.com
Service Area: Hyderabad & Secunderabad, Telangana, India